Dear MLS, get your act together
OK, I am by no means an expert on everything but I do spend my work day as a person who builds and maintains intranets sites for a international company, I spend my off time blogging and online looking for more and better content about RSL and MLS. I was excited to hear that MLS was going to change the way they do their website, and to also give more control over content to the local teams.
However, what was launched last week and is still up is an embarrassment to the league, unstructured, unorganized, and not current is what you have given fans. You never should have launched the site unless you were ready, the web is a very unforgiving place and after making good progress with the "mls insider" blog you have taken huge steps back.
When as a fan I can't even see the scores from the weekends matches on Monday (36 full hours after the last match), well you have in the proper verbiage of the web "EPIC FAIL" OH sure I can navigate via your flash slideshow, or look at each individual article, but I can't scroll using your schedule of matches at the top of the screen (which if your going to have an arrow for navigation-have something to navigate to), I can't go to the schedule and see updated scores, I have to use horrible drop downs to open up to see most information.
If I look at the Standings they are updated but nothing about goals for or against, home or away, the very basic things that fans have grown used to, and that those who cover your sport and league need to know. I was disappointed that there was no way to access the game guides prior to the matches, another thing as a fan I love to read to get background information before a match.
There are simply too many issues to go into, but I think a message to fans is clear, your online store is up and ready to take our money, but the rest of the site is simply no ready and should not have been launched. So now you have a poor design but informative site from last year that is out of date, and a great design but uninformative site that is still out of date on a majority of its tools.
The web is an unforgiving place, and if I didn't need to use the MLS site for things like game guides and other information, I probably wouldn't be coming back any time soon. You have a real choice to make, take down the site until it is actually ready and tested (let me know if you need help testing) and us the old site until you actually are ready to launch, or risk losing fans who simply will use other sources of information that do work, and are both user friendly and intuitive.
OFF MY SOAPBOX
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MLS Responds
Well here is the official statement from MLS on their site issues
MLS Supporters,
Last Thursday, we launched our new League website—MLSsoccer.com. Following the launch and over the weekend, we have experienced a number of technology issues that significantly affected the performance of the site. We apologize for the impact these problems are having on our fans, and we are working quickly to correct them.
The most significant issue concerns the integration of live data across the site. Specifically, the site is designed to automatically access and integrate a live data feed and this function is not working properly. As a result, many important areas in the site, including the scoreboard, the schedule, player information, stats and the standings, are not working properly. In summary, issues in each of these areas are manifestations of a single, but important, technical problem.
Our team is working hard to resolve all of the outstanding issues as quickly as possible, and we anticipate that this problem will be fixed for the most part before the games on Thursday.
MLS fans deserve an exceptional website and we remain committed to delivering that experience.
Many of you have sent me feedback. Please continue to do so. I can be reached at Chris@MLSSOCCER.COM.
Chris Schlosser
Director, Digital Strategy
If you have issues with their new site, let them know about it.
My response was
First let me say I love the effort and concepts of what you are trying to do with the new site, the look of it is very sharp and professional. I know the pain of launching new sites and trying to fit content both old and new into it, and I have no doubt that you will get it all figured out.
I have noticed a couple things that are a bit annoying both as an end user (I am a huge fan) and also from the fan media perspective (I run a RSL blog):
Ensure you test in all of the major browsers (IE, Safari, Firefox, and Chrome) I have heard of silverlight issues with your site in chrome but haven’t been able to recreate them
If you can hotspot the images as well as the banner on your top stories it will make it easier for fans to click anywhere and get to the story.
I like the scrolling schedule tool on the main page, but it would be cool if you could scroll both ways (results one direction, future matches the other)
On the schedule, don’t just update final when a match is over put the score there so fans can easily see all the scores from a week. When opening a match the scores still aren’t highlighted and the links to both your preview and your review of the matches both say Preview. Please include the official game guide links in this section, fans and media both love and use them a ton during the season.
On both the schedule (expanded teams) and the stats site you have some issues with formating and get offset images and markers in various places.
Standings page is very vanilla as most fans may not care about home and away records, they do like to see goals for and against with the standings as they explain why KC is on top of Columbus.
The stadium guide site needs help as the links and text are the same color.
So you launched the useful MLS Insider blog but there is no link directly to it from the home page.
On the huge plus side:
I love, love, love the new player page, the layout is clean and the option of sorting by team is great and I love the rolodex navigation is super
I love the new video page but having same highlighted videos at the top and bottom of the page is a bit wonky.
The photo page is incredible, I love the categories
I think you are close but remember flash and form are only two aspects of a great website, content and functionality will be where you can really hit home runs with this site.
OK, I have to say I am impressed
So I sent off my long list of items to Chris Schlosser who is the director of the digital strategy for MLS, within an hour I had gotten back a thank you email for the feedback. I followed up with Chris with a couple points about their videos and again a thank you note and promise to forward the feedback to their video group arrived within an hour.
While I still take exception to launching a site before it is really a finished product, since the web is a very unforgiving place, but if they respond as quickly to fixing things and continue to have an open mind about feedback, well maybe they can save this thing after all.

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